We accept VISA, Mastercard and PayPal. We also accept Skye and Rocket gift cards.

Many of our products are limited edition, one-offs or made to order. If you loved a product and missed out because it’s sold out, we’d love to know! Send us an email [EMAIL] and we’ll do our best to source or remake the product for you.

We do not accept cancellations of orders. However, if you have changed your mind and would like to cancel an order please contact us immediately via email [EMAIL ADDRESS]  as soon as possible. Orders that have already been dispatched cannot be cancelled.

Share details about your shipping policies, item returns, or customer service.

You can track your order by using the tracking link provided in the shipping confirmation email. 

Australia Post

If you require assistance with tracking your order please contact us at [EMAIL] and we will happily assist you.

Share details about your shipping policies, item returns, or customer service.

1. Check that you meet the criteria outlined in our Return Policy.
2. Contact us via email [EMAIL ADDRESS]. Please provide your order/ receipt number, contact details and reason for return or exchange. 
3. We will then provide you with a return authorisation via email and details for your return.
4. Please pack and post your return with care and include a copy of your invoice so that we can easily process your return. Product must be unused, undamaged and packed in its original packaging. Postage costs associated with returns and exchanges are the responsibility of the customer. 
5. Once we receive your item, we will then contact you within 3-5 days to let you know the outcome of your return or exchange.

At Skye and Rocket we want to ensure you love the items you purchase. If you have changed your mind we will happily exchange your item or refund your purchase provided that you meet our refund and exchange criteria.

In the event that you wish to initiate a return or exchange, please contact us via email [EMAIL ADDRESS]. Requests received via social media or any other platform will not be processed. 

Refund and Exchange Criteria

• Contact us via email within 14 days from purchase to request a refund.
• The product must be new, unused, unworn and in resalable condition.  
• The product must be in its original packaging.
• If your request is approved, you will be notified via email and the refund or exchange will be initiated within 3-5 business days upon receipt of the returned item.
• Exchanges will be pending availability and sent once return postage has been paid.
• Skye and Rocket do not take responsibility for returned items that may get lost or damaged during return shipping. 
• Postage costs associated with returns and exchanges are the responsibility of the customer. 
• Shipping costs associated with your purchase are not-refundable. 

Skye and Rocket reserves the right to deny refunds and exchanges in the following circumstances:

• Refund or exchange does not meet refund and exchange criteria.
• Refund or exchange item is requested more than 14 days after receipt of purchase.
• Refund or exchange item is not returned within 14 days of the return authorisation being approved via email.
• Refund or exchange item is returned without authorisation from Skye and Rocket.
• Refund or exchange item is not returned to the address provided by Skye and Rocket.
• Refund or exchange item is not returned in its original packaging (including any gifts with purchase).
• Refund or exchange item is damaged or unsellable in any way.

In the event that your return or exchange is rejected, you will be contacted via email outlining why this has been decided. We will do our best to accommodate your circumstances, so long as the return or exchange adheres to our return and exchange criteria.

• Please note, due to health and safety regulations, we cannot accept the return or exchange of earrings under any circumstances. 
• Refunds and exchanges are not offered on sample or sale items. 
• Refunds and exchanges are not offered on gift cards or vouchers.

Many of our pieces are made by hand so colours, finishings and sizes may differ slightly or be a natural ‘defect’. We do our best to call these out in our product descriptions, so please read them carefully. 

All pieces are carefully inspected prior to shipping them to you, however sometimes a faulty product may slip through the cracks. If you feel your product is not quite right, please contact us via email [EMAIL ADDRESS] within 7 days of the parcel being marked as delivered and provide your order/ receipt number, contact details, a description of the issue and clear evidence (for example, pictures and/ or video). We will then contact you within 3-5 days regarding next steps. The product must not be used or worn.

An item is not considered faulty if damaged after being worn. 

If your return qualifies for a refund, you will be refunded once the item has been received. All refunds will be processed via the original payment method. If you would like to return a product that was purchased using a Skye and Rocket Gift Card your refund will be credited in the form of another Gift Card. Costs of delivery, if any, will not be included in the refund.